§1. CONTRACT EXTENT
The contractual achievements of the Company WOERNS TS GmbH contain timely and save transportation of the booked number of persons with their luggage to their booked destination. Other requests for
example single transfer or a certain type of motor vehicle is to state separately within a booking.
All dates and times stated below refer to Central European Time (CET).
§2. RESERVATION - RIGHT OF REVOCATION
The reservation takes place by completing and sending the booking form. The user is responsible for the contractual obligations of all participants specified within the booking form.
Each reservation will be confirmed upon reception by WOERNS TS GmbH.
Reservation and amendments can be carried out by office staff of WOERNS TS GmbH only. Our drivers are not permitted to accept bookings of or amendments or cancellations of any reservation.
WOERNS TS GmbH does not verify booked takeoff and arrival times. It is the user's responsibility to ensure correct times and dates.
Right of revocation: The user has the right to cancel bookings on due notice (see §7 CANCELLATION).
§3. TRANSFER CHARGES - PAYMENT
Transfer charges are based on the current price list.
The payment is due in full upon receipt of the reservation confirmation but at the latest at the start of the transportation. After full payment a receipt is issued to the customer.
Since our drivers do not carry a lot of change, especially in the night, the passengers are requested to pay the exact amount due.
For all bookings we additionally charge a handling fee of 5% of the total charges. Excepted are cash payment and payment through bank transaction for registered users.
§4. DEPARTURE TIMES / TAKEOFF
The customer will be informed about the exact collection time in the confirmation e-mail. The Passenger is to be at the pick-up place in due time, since otherwise the right to transportation
becomes void. WOERNS TS GmbH reserves the right to reschedule the collection time not later than 16:00h-20:00h on the day before the transportation up to 15 minutes. In case of a reschedule the
passenger will be informed immediately by e-mail (or telephone if there is no known e-mail address).
Should no driver have reached the pick-up place upon the pick-up time, the customer shall be responsible to call the service hotline (+49 (6227) 3589222) immediately.
The passenger must be reachable by telephone during the pick-up period (15 minutes before to 15 minutes after the agreed date and time), otherwise the punctual collection cannot be guaranteed. The
collection is considered as punctual, if it takes place within the pick-up period. If the collection does not take place within this period, then the customer has to inform WOERNS TS GmbH.
§5. DEPARTURE TIMES / ARRIVAL
The pick-up times exclusively depend on the arrival time of the airplane given by the customer in the reservation.
The customer is obligated, to inform WOERNS TS GmbH immediately by telephone (+49 (6227) 3589222) about changes of the arrival time and flight number.
During arrival shifts or delays in air traffic, which cannot be communicated in time, the company WOERNS TS GmbH strives to collect the passenger nevertheless. Waiting time and NO SHOW of the
passenger will be charged extra. In this case, however, a right to transportation does not exist.
§6. PICK-UP - MEETING POINT - WAITING TIME
Passengers will only be met at the official Meeting Point in the arrivals hall of the respective airport. Passengers arriving at Frankfurt/Main Airport will be met according to the flight schedule,
either at the Meeting Point of Terminal 1, Hall B or at the Meeting Point of Terminal 2, Hall E.
Should the driver not be at the meeting point within 15 minutes of a scheduled landing, WÖRNS TS GmbH must be notified (+49 (6227) 3589222).
WÖRNS TS GmbH will be waiting for you at the meeting point approx. 30-60 minutes after the scheduled landing or 15 minutes after the arrival of the train. Should the passengers not be able to keep
to these times, WÖRNS TS GmbH is to be informed (+49 (6227) 3589222).
Charges apply for waiting time beyond these 60 minutes (airport) or 15 minutes (train station). Waiting time is the time that elapses after the scheduled landing/arrival, regardless of whether it is
caused by flight/train delays, baggage handling, passport and customs controls or any other reasons. The chargeable waiting time is charged at EUR 15.00 per quarter of an hour.
Passengers who do not appear at the agreed meeting point within 60 minutes of the scheduled landing are in principle not entitled to carriage (for charges see paragraph §7 NO-SHOW).
§7. CHANGE OF RESERVATION - CANCELLATION - NO-SHOW - DETOURS
The dead line for changes and cancellation of a reservation is by 12:00h noon of the last working day before the day of transportation. WOERNS TS GmbH attempts to consider changes on shorter
notice but is not obligated to do so.
Cancellations less than 3 hours before the agreed pick-up/landing time are considered and handled as NO-SHOW.
The cancellation fee for cancellations in due time is 5.00 EUR for online payments and 0.00 EUR for all other payment methods. The cancellation fee for cancellations not in due time is 75% of the
For NO-SHOWs from an airport the full transport charges or 75.00 EUR whichever is larger becomes due. All other NO-SHOWs are charged in full.
For not announced detours because of forgotten articles or other reasons WOERNS TS GmbH reserves the right to an extra charge. WOERNS TS GmbH is not obligated to do such detours.
§8. LUGGAGE - ANIMALS - IMPURITIES
For each person one luggage item up to 20kg and one hand baggage may be carried. Additional luggage items or bulky goods must be declared during reservation, since otherwise these articles are
exempted from any obligation to transport. WOERNS TS GmbH will calculate the extra charges upon request.
The transportation of dangerous, combustible, easily inflammatory, radioactive, foul-smelling or corrosive materials or not properly packed or unprotected articles or articles that exceed the car's
loading capacity are not allowed.
Animals are transported only when properly declared upon reservation and only as single transfer.
Should a passenger pollute the vehicle beyond the usual, a fee of 150 EUR will be charged extra and WOERNS TS GmbH reserves the right to further claims.
WOERNS TS is liable for the deliberate act of negligence of the owner/the organs of the company WOERNS TS GmbH or leading employees, at culpable injury of life, body or health. Furthermore, WOERNS
TS GmbH is liable for the deliberate act of negligence at breaking of substantial contract obligations limited to contract-typical, reasonably foreseeable damage. The liability for damages to
property and body is limited the maximum coverage amount of the accident and liability insurance of WOERNS TS GmbH.
Further claims are not covered.
WOERNS TS disclaims liability for theft of luggage as well as for the consequences of delays due to traffic jams, slow traffic, act of God or unforeseeable vehicle malfunctions.
Claims from the transport contract expire after two years, as far as the law does not plan a compelling longer period of limitation.
The inefficacy of individual regulations does not entail the inefficacy of the entire general terms and conditions.
This contract is subject to change without prior notice.
St.Leon-Rot, 1st of August 2023