I. CONTRACT EXTENT
The contractual achievements of the Company WOERNS TS GmbH contain timely and save transportation of the booked number of persons with their luggage to their booked destination. Other requests
e.g. single transfer or a certain type of motor vehicle is to state separately within a booking.
All dates and times stated below refer to Central European Time (CET).
II. RESERVATION - RIGHT OF REVOCATION
The reservation takes place by completing and sending the booking form. The user is responsible for the contractual obligations of all participants specified within the booking form.
Each reservation will be confirmed upon reception by WOERNS TS GmbH.
Reservation and amendments can be carried out by office staff of WOERNS TS GmbH only. Our drivers are not permitted to accept bookings of or amendments or cancellations of any reservation.
WOERNS TS GmbH does not verify booked takeoff and arrival times. It is the user's responsibility to ensure correct times and dates.
Right of revocation: The user has the right to cancel bookings on due notice (see VII-2/3 Cancellations).
III. TRANSFER CHARGES - PAYMENT
Transfer charges are based on the current price list.
The payment is due in full upon receipt of the reservation confirmation but at the latest at the start of the transportation. After full payment a receipt is issued to the customer.
Since our drivers do not carry a lot of change, especially in the night, the passengers are requested to pay the exact amount due.
For all bookings we additionally charge a handling fee of 5% of the total charges. Excepted are cash payment and payment through bank transaction for registered users.
IV. DEPARTURE TIMES / TAKEOFF
The customer will be informed about the exact collection time in the confirmation e-mail. The Passenger is to be at the pick-up place in due time, since otherwise the right to transportation
becomes void. WOERNS TS reserves the right to reschedule the collection time not later than 16:00h-20:00h on the day before the transportation up to 15 minutes. In case of a reschedule the passenger
will be informed immediately by e-mail (or telephone if there is no known e-mail address).
Should no driver have reached the pick-up place upon the pick-up time, the customer shall be responsible to call the service hotline (+49 (6227) 3589222) immediately.
The passenger must be reachable by telephone during the pick-up period (15 minutes before to 15 minutes after the agreed date and time), otherwise the punctual collection cannot be guaranteed. The
collection is considered as punctual, if it takes place within the pick-up period. If the collection does not take place within this period, then the customer has to inform WOERNS TS.
V. DEPARTURE TIMES / ARRIVAL
The pick-up times exclusively depend on the arrival time of the airplane given by the customer in the reservation.
The customer is obligated, to inform WOERNS TS immediately by telephone (+49 (6227) 3589222) about changes of the arrival time and flight number.
During arrival shifts or delays in air traffic, which cannot be communicated in time, the company WOERNS TS strives to collect the passenger nevertheless. Waiting time and NO SHOW of the passenger
will be charged extra. In this case, however, a right to transportation does not exist.
VI. ARRIVAL COLLECTION - MEETING PLACE
Pick-up place is the official Meeting Point at the arrival airport/station. The pick-up place is also named in the confirmation e-mail.
For passengers arriving at Frankfurt/Main(FRA) airport the meeting POINT for terminal 1 is in arrival hall B and for terminal 2 in arrival hall E.
Should no driver have reached the Meeting Point within 15 minutes of the regular landing time, the customer shall be responsible to call our service hotline (+49 (6227) 3589222) immediately
The passenger is expected to be at the Meeting Point within 30 min. after landing at an airport or within 15 minutes after arrival at a train station.
If a passenger is missing and the driver's time schedule permits a longer waiting period, the driver will wait up to 60 minutes. Waiting periods, which were not caused by flight delays, are charged
15,00 EUR extra for every quarter of an hour. Passengers who fail to turn up at the Meeting Point in time have no right to transportation.
Passengers not booked on VIP or single transfer might have to wait for other passengers on the same vehicle.
VII. CHANGE OF RESERVATION - CANCELLATION - NO-SHOW - DETOURS
The dead line for changes and cancellation of a reservation is by 12:00h noon of the last working day before the day of transportation. WOERNS TS attempts to consider changes on shorter notice but
is not obligated to do so.
Cancellations less than 3 hours before the agreed pick-up/landing time are considered and handeled as NO-SHOW.
The cancellation fee for cancellations in due time is 5,- EUR for online payments and 0,- EUR for all other payment methods. The cancellation fee for cancellations not in due time is 75% of the full
For NO-SHOWs from an airport the full transport charges or 75,- EUR which ever is larger becomes due. All other NO-SHOWs are charged in full.
For not announced detours because of forgotten articles or other reasons WOERNS TS reserves the right to an extra charge. WOERNS TS is not obligated to do such detours.
VIII. LUGGAGE - ANIMALS - IMPURITIES
Per person one luggage item up to 20kg and one hand baggage may be carried. Additional luggage items or bulky goods must be declared during reservation, since otherwise these articles are exempted
from any obligation to transport. WOERNS TS will calculate the extra charges upon request.
The transportation of dangerous, combustible, easily inflammatory, radioactive, foul-smelling or corrosive materials or not properly packed or unprotected articles or articles that exceed the car's
loading capacity are not allowed.
Animals are transported only when properly declared upon reservation and only as single transfer.
Should a passenger pollute the vehicle beyond the usual, a fee of 150 EUR will be charged extra and WOERNS TS reserves the right to further claims.
WOERNS TS is liable for the deliberate act of negligence of the owner/the organs of the company WOERNS TS GmbH or leading employees, at culpable injury of life, body or health. Furthermore WOERNS
TS is liable for the deliberate act of negligence at breaking of substantial contract obligations limited to contract-typical, reasonably foreseeable damage. The liability for damages to property and
body is limited the maximum coverage amount of the accident and liability insurance of WOERNS TS.
Further claims are not covered.
WOERNS TS disclaims liability for theft of luggage as well as for the consequences of delays due to traffic jams, slow traffic, act of God or unforeseeable vehicle malfunctions.
Claims from the transport contract expire after two years, as far as the law does not plan a compelling longer period of limitation.
The inefficacy of individual regulations does not entail the inefficacy of the entire general terms and conditions.
This contract is subject to change without notice.